“Hendrick Lexus Northlake provided an exceptional experience. The staff was knowledgeable, friendly, and not pushy. I found exactly what I was looking for, a great Lexus at a great price.”
– Jane Doe
“Buying a car can be stressful, but the team at Hendrick Lexus Northlake made it so easy! Their customer service exceeded my expectations. I highly recommend this dealership!”
– John Smith
Hendrick Lexus Northlake Overview
Hendrick Lexus Northlake is a premier car dealership located in Charlotte, North Carolina. Situated conveniently at 10830 Northlake Auto Plaza Blvd, this dealership specializes in both new and pre-owned Lexus vehicles, providing customers with a wide range of options to choose from. The dealership is part of the Hendrick Automotive Group, which is known for its commitment to customer satisfaction and quality service.
Among their impressive inventory, popular models like the Lexus ES, IS, NX, and RC can be found. In addition to these new luxury vehicles, Hendrick Lexus Northlake also offers a selection of certified pre-owned Lexus cars, ensuring buyers have access to reliable options. For those interested in other brands, they feature used vehicles from various manufacturers including Audi, BMW, Dodge, Ford, Hyundai, and Mazda. This diversity makes Hendrick Lexus Northlake a one-stop shop for anyone in the market for a vehicle.
The dealership prides itself on delivering an outstanding customer experience, which reflects in its high ratings. Many satisfied customers have taken the time to share their positive experiences, often highlighting the friendly atmosphere and knowledgeable staff. This level of service is a hallmark of Hendrick Lexus Northlake and is aimed at building long-term relationships with clients.
Hendrick Lexus Northlake also maintains a strong reputation in the automotive industry with an A+ rating from the Better Business Bureau. This accreditation indicates their commitment to ethical business practices and consumer protection. Over the years, they have garnered thousands of positive reviews on platforms such as DealerRater and Cars.com, which serves as a testament to their focus on customer satisfaction.
With its strategic location near the intersection of I-485 and I-77, Hendrick Lexus Northlake is easily accessible to residents of Charlotte, Concord, and Mooresville. This convenient positioning, combined with their extensive inventory and services, makes them a popular choice for car buyers and owners alike.
How to Plan a Visit To Hendrick Lexus Northlake
Planning a visit to Hendrick Lexus Northlake can be an enjoyable experience with just a little preparation. Here are a few steps to ensure your visit is productive and enjoyable.
Step 1: Check the Inventory Online
Before visiting the dealership, take advantage of their online inventory. Browse the selection of new, certified pre-owned, and used vehicles to get an idea of what you are interested in. The website allows you to filter options based on your preferences, such as price range, model, and year. This will help you narrow down your choices and make your visit more focused.
Step 2: Schedule an Appointment
While walk-ins are always welcome, it is advisable to schedule an appointment in advance, especially if you have a specific salesperson in mind. By doing this, you are more likely to get a personalized experience tailored to your needs. You can easily contact the dealership via phone at (855) 620-2323 for sales or (704) 379-4000 for service to set up an appointment.
Step 3: Prepare for Financing
If you plan on financing your vehicle, take some time to prepare beforehand. This can include checking your credit score and gathering necessary documents such as income verification and proof of residence. Hendrick Lexus Northlake provides financing assistance that caters to a variety of financial situations, so being prepared will help streamline the process when you arrive.
Step 4: Visit During Open Hours
Hendrick Lexus Northlake has specific hours of operation for sales and service. Their sales department is open Monday to Friday from 9:00 AM to 7:00 PM and Saturday from 9:00 AM to 5:00 PM. It is closed on Sunday. For service, the hours are Monday to Friday from 7:30 AM to 6:00 PM and Saturday from 7:30 AM to 3:30 PM. Make sure to visit during these hours to ensure you receive the assistance you need.
Step 5: Bring a Friend or Family Member
Having someone with you during your visit can be beneficial. They can provide additional input and help you weigh your options. This person may even become an advocate in discussions with the sales team, ensuring that all your questions are answered and that you are satisfied with your choices.
Step 6: Take a Test Drive
Don’t forget to schedule a test drive for the vehicles you are interested in. A test drive allows you to experience the car’s features and handling firsthand, making it a crucial part of the buying process. It is advisable to test drive multiple models to find the one that best suits your needs and preferences.
By following these steps, you can plan an effective visit to Hendrick Lexus Northlake. Attention to detail will help maximize the time you spend there and increase your chances of driving away in your dream car!
Things to Do In Hendrick Lexus Northlake
Hendrick Lexus Northlake is not just a place to buy cars; it also offers a variety of activities that can enhance your visit. Here are some things to do while you are at the dealership:
1. Enjoy the Comfortable Waiting Lounge
While waiting for your vehicle service or completing paperwork, you can relax in their comfortable waiting lounge. This area is designed to make your waiting experience pleasant with ample seating. The lounge is equipped with complimentary coffee and snacks, as well as a kid’s play area to keep younger visitors entertained.
2. Talk to the Skilled Advisors
Take advantage of the knowledgeable staff available at Hendrick Lexus Northlake. The service center has skilled advisors who are ready to answer your questions, provide recommendations, and discuss service options. Engaging with them can offer insights into maintaining your vehicle and the best practices for car care.
3. Test Drive Multiple Models
This is your opportunity to get a feel for different models all in one location. Test driving multiple vehicles can give you a sense of which model features you prefer and what driving experience suits you best. Be sure to ask the sales team for assistance in setting up your test drives for different Lexus vehicles.
4. Explore Financing Options
While at the dealership, take the time to discuss financing options. The team at Hendrick Lexus Northlake is dedicated to helping you find a financing plan that suits your needs without pressuring you into unnecessary upgrades. Getting advice from their experienced finance experts can help demystify the purchasing process and make it more accessible.
5. Network with Other Customers
You never know who you might meet while at the dealership. Engaging with other customers and sharing your experiences can offer a fresh perspective. Networking can lead to new friendships and possibly connections that might be beneficial in the future.
6. Explore Nearby Attractions
Although primarily a car dealership, Hendrick Lexus Northlake is conveniently located in the Northlake Auto Plaza, an area filled with nearby commercial developments and shopping centers. After your visit, consider exploring local shops or grabbing a bite to eat at one of the nearby restaurants. Shopping centers often have a variety of dining options that can add a delightful conclusion to your trip.
By taking advantage of the various activities available during your visit, you can turn your trip to Hendrick Lexus Northlake into a memorable experience, making the process of buying a car more enjoyable.
Amenities and Facilities in Hendrick Lexus Northlake
Hendrick Lexus Northlake excels at providing outstanding amenities and facilities aimed at enhancing the overall customer experience. Here are some of the key amenities you can expect when you visit:
1. Extensive Vehicle Sales
One of the main attractions at Hendrick Lexus Northlake is the wide range of vehicles available for sale. The dealership provides a comprehensive inventory of new and used Lexus cars, as well as certified pre-owned vehicles that have undergone rigorous inspections to ensure quality. For customers interested in exploring other brands, the dealership also offers various used vehicle options from manufacturers like Audi, BMW, Dodge, Ford, Hyundai, and Mazda.
2. State-of-the-Art Service Center
The service center at Hendrick Lexus Northlake is equipped with the latest technology and tools for maintaining and repairing vehicles. Highly skilled technicians are dedicated to providing outstanding service, ensuring your vehicle operates efficiently and safely. They offer everything from routine maintenance to more comprehensive repairs.
3. Comfortable Waiting Lounge
Understanding that many customers spend time waiting, the dealership has created a comfortable waiting lounge to help make your experience more pleasant. Here, you can enjoy complimentary coffee and snacks while you wait for your vehicle service. The kid’s play area is a thoughtful addition for families, allowing children to entertain themselves while parents handle their automotive needs.
4. Concierge Services
Hendrick Lexus Northlake provides concierge services aimed at making your visit more convenient and enjoyable. These services can include arranging transportation while your car is being serviced, providing assistance with paperwork, and ensuring that your car buying or service experience runs smoothly.
5. Financing Assistance
Once you’ve selected your dream vehicle, the finance team at Hendrick Lexus Northlake is there to help you find the best financing options. They specialize in tailoring payment plans to meet your budget needs without pushing unnecessary upgrades. This customer-centric approach ensures that you can drive away satisfied both with your purchase and with your payment terms.
6. High Customer Ratings
The reputation for quality service at Hendrick Lexus Northlake is reinforced by numerous positive customer reviews. Their team is dedicated to maintaining high standards, and they have received many 5-star ratings on platforms like DealerRater and Cars.com. This feedback serves as a testament to their commitment to exceeding customer expectations.
Overall, the amenities and facilities provided at Hendrick Lexus Northlake stand out as integral components of the customer experience, making both buying a car and getting it serviced a positive journey.
Recommended Tips For Hendrick Lexus Northlake
Prepare Your Questions in Advance
Before visiting Hendrick Lexus Northlake, make a list of questions you may have regarding the vehicle models you are most interested in. This will ensure you gather all necessary information during your visit and will help the sales team provide you with more tailored assistance based on your preferences.
Additionally, if you have questions about financing, service options, or warranties, jot those down as well so you do not miss anything important. The more prepared you are, the more effective your visit will be.
Check for Online Specials
Prior to your visit, be sure to check the Hendrick Lexus Northlake website for any ongoing specials or promotions. Many dealerships run seasonal sales or offer special financing rates to attract customers. Taking advantage of these special offers may provide significant savings when purchasing a vehicle.
Being informed about current specials can also lead to great negotiating power when discussing prices with the sales team, enabling you to secure an even better deal on your purchase.
Take Your Time
Purchasing a vehicle is a major decision, so it’s vital to take your time during the process. Don’t rush through test drives or discussions with the sales representatives. Make sure you are fully comfortable with any vehicle you consider purchasing before making your final decision.
As a potential buyer, remember that this is an investment. Taking the time to ensure you select the right vehicle for your needs can lead to long-term satisfaction with your purchase.
Hendrick Lexus Northlake Location & How To Get There
Hendrick Lexus Northlake is conveniently located at 10830 Northlake Auto Plaza Blvd, Charlotte, NC 28269. This location in the Northlake Auto Plaza makes it easily accessible for customers coming from various areas, including Concord and Mooresville. With its proximity to major highways, getting to the dealership is straightforward.
To get to the dealership, simply take either I-485 or I-77, depending on your starting point. The signage in the area makes it easy to navigate to the dealership, ensuring you can arrive without stress.
What People Are Saying
“The staff at Hendrick Lexus Northlake went above and beyond to help me find my car. I appreciate their time and effort!”– Sarah Lopez
“I was really impressed with the professionalism and courtesy shown by the team. Highly recommend!”– Michael Allen
“The buying experience at Hendrick Lexus Northlake was seamless. I love my new vehicle!”– Emily Tran
“Their service department is top-notch and very reliable. I will definitely be coming back!”– Kevin Knight
“I had an amazing car buying experience. The staff treated me with respect throughout the process.” – Jessica Tan
“Hendrick Lexus Northlake is a great place to shop for a car. I couldn’t be happier!”– Rachel Scott
Final Thoughts
Hendrick Lexus Northlake stands out as a reliable and customer-focused dealership. With an extensive inventory of luxury vehicles, a commitment to providing outstanding service, and a welcoming atmosphere, visiting this dealership can lead to an enjoyable car-buying experience. Whether you are looking for a new Lexus, a certified pre-owned vehicle, or a used car from another brand, you can count on quality options and expert assistance.
As you plan your visit to Hendrick Lexus Northlake, make sure to prepare your questions and engage thoughtfully with their knowledgeable staff. The dealership’s amenities ensure your comfort while they work to meet your automotive needs. For those in search of a comprehensive dealership experience filled with professionalism and customer care, Hendrick Lexus Northlake is undoubtedly worth considering.
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