“CAS Cable has transformed my internet experience! The speed is fantastic and their customer service is top-notch.”
– Sarah L.
“I highly recommend CAS Cable! Their service is reliable, and I love the competitive packages they offer.”
– James H.
CAS Cable Overview
CAS Cable is a well-established provider of high-speed internet services located in West Virginia, with two primary offices situated in Parkersburg and Dunbar. They are dedicated to delivering high-quality internet connectivity, tailored to meet the needs of their customers. CAS Cable prides itself on offering local customer service, competitive internet packages, and a reputation for reliability, making them a popular choice among residential and business users alike.
The Parkersburg office, located at 1525 Dupont Rd E, Parkersburg, WV 26101, is open Monday through Friday from 8:00 am to 6:00 pm and on Saturday from 9:00 am to 1:00 pm. This office serves as a hub for customer support and service inquiries. Meanwhile, the Dunbar office, located at 2403 Fairlawn Avenue, Dunbar, WV 25064, operates from Monday to Friday, 8:00 am to 4:00 pm. Both offices are committed to ensuring customers receive the best experience possible through efficient service and prompt assistance.
CAS Cable serves not only West Virginia but also extends its services into parts of Ohio, allowing customers beyond the state to benefit from their services. The company’s focus on high-speed internet means that users can enjoy smooth streaming, gaming, and uploading without interruption, enhancing their online experiences whether for work or leisure.
As an internet service provider, CAS Cable recognizes the significance of agile communication. Vacillating between various packages, customers can select one that best suits their needs, be it a light home plan or more robust options for heavy internet users. Along with high-speed access, their service includes local customer support that is readily accessible for users requiring assistance or troubleshooting.
In summary, CAS Cable stands as a competitive internet provider characterized by its high-speed offerings, customer-focused management, and commitment to serving the local community effectively. As you plan your visit to one of their offices or consider subscribing to their services, you can expect an exceptional level of engagement designed around meeting your unique needs.
How to Plan a Visit To CAS Cable
Planning a visit to CAS Cable is straightforward and can be done easily whether you are looking to inquire about services, troubleshoot issues, or enroll for new packages. Here are some steps to consider:
- Check Operating Hours: Before visiting, ensure you are aware of the operating hours for the specific office you plan to visit. The Parkersburg location is open on weekdays until 6:00 pm, while the Dunbar office closes at 4:00 pm. It’s advisable to schedule your visit accordingly.
- Prepare Documentation: Bringing along any necessary documentation such as proof of residency or identification can expedite your service experience, especially if you are setting up a new account.
- Plan for Specific Services: If you require specific services or have particular questions regarding internet packages or technical issues, it might be useful to jot down your queries before your visit. This will help ensure you get all the information you need while at the office.
- Consider Calling Ahead: If you have particular concerns or need to set an appointment for specialized assistance or support, consider calling the respective office beforehand. For Parkersburg, you can reach them at (304) 420-2470, and for Dunbar, the number is (304) 344-2470.
- Be Mindful of COVID-19 Protocols: Ensure you check for any health and safety regulations in place, such as mask mandates or social distancing requirements, to ensure both your safety and that of the staff when you visit.
Lastly, when planning to leave the office, remember to inquire about any promotional offers or additional services you may not have initially considered. This way, you can take full advantage of everything CAS Cable has to offer.
Things to Do In CAS Cable
While visiting CAS Cable’s office primarily focuses on enrolling or managing your internet service, here are a few key points to consider during your visit that can enhance your overall experience:
- Explore Internet Package Options: At CAS Cable, you will find multiple options tailored to suit varying needs, from basic plans for casual users to advanced packages ideal for gamers or remote workers. Discussing with staff can help you make an informed choice based on your usage.
- Network Setup Guidance: If you are new to CAS Cable, take advantage of the opportunity to learn about setting up your home network. Staff members can provide invaluable tips to ensure a seamless connection in your home.
- Community Involvement: CAS Cable often engages in community initiatives. During your visit, ask about any upcoming local events or initiatives they might be participating in. Engaging with local efforts can enhance your connection with the community.
- Customer Feedback: As an organization that values customer input, sharing your experience can be advantageous. Utilize your visit to provide any feedback regarding services or inquire about improvements they have planned which might be helpful to you.
- Connect with Local Users: While at the office, you may encounter other customers. Take time to share experiences or advice with fellow users. Networking with others can lead to new friends and may even result in tips on maximizing your internet use.
Visiting CAS Cable can offer more than just internet service solutions. Engaging with the representatives and the local community can provide a richer experience, whether you are a new customer or have been with them for a while.
Amenities and Facilities in CAS Cable
CAS Cable recognizes the importance of providing thorough support and comprehensive service for its customers. Here is an overview of the amenities and facilities available at their offices:
- Customer Service Desks: Both the Parkersburg and Dunbar locations are equipped with dedicated customer service stations where patrons can receive assistance with account management, inquiries, and technical issues. Friendly staff are always available to help you navigate your concerns.
- Information Kiosks: In the lobby area, there are sometimes kiosks or information boards where customers can find information about their internet service, new packages, and community engagement activities.
- Waiting Area: If you need to wait for assistance, there are comfortable seating areas in both offices, ensuring you have a pleasant waiting experience while learning more about your service options or reading pamphlets.
- Resource Materials: Helpful brochures and resource materials are typically available in the offices, allowing customers to gather more information about their services, tips for internet security, and the latest promotions tailored to their needs.
- Community Notice Boards: Some offices may have community boards displaying local events, services, and information relevant to residents, fostering a spirit of community awareness.
These facilities are vital resources for customers that enhance their experience and ensure they gain the most from CAS Cable’s offerings and services.
Recommended Tips For CAS Cable
Keep Your Internet Equipment Updated
To ensure that you are getting the best speed and connection reliability, it is important to regularly update your router and modem equipment. Outdated devices can diminish your overall internet performance. If you are unsure about the optimal technology for your needs, consider consulting CAS Cable representatives during your next visit for advice on recommended models.
Stay Informed on Promotions
CAS Cable often provides promotional offers and discounts for new customers or seasonal specials. Keep an eye on these offers by regularly visiting their website or asking staff during your office visits. Not only can this save you money, but you could also discover new services that might better suit your needs.
Engage with Customer Support
If you experience any issues with your internet service, do not hesitate to reach out to the customer support team. It is best to address problems quickly before they escalate into larger issues. CAS Cable’s customer support is known for its responsiveness, so utilizing their services ensures peace of mind.
CAS Cable Location & How To Get There
Here are the two primary locations for CAS Cable. Each location is accessible via major roads, making it easy for customers to visit and receive assistance.
- Parkersburg, WV: 1525 Dupont Rd E, Parkersburg, WV 26101
- Dunbar, WV: 2403 Fairlawn Avenue, Dunbar, WV 25064
To reach the Parkersburg office, customers can take local highways and navigate through regional roads that lead right into the city center where CAS Cable is located. Similarly, Dunbar is accessible via various routes leading to Fairlawn Avenue.
What People Are Saying
“I had a few questions regarding my account and the staff was incredibly helpful!”– Jessica T.
“Their customer service could not be better. I always feel taken care of whenever I call.” – Mark P.
“Switching to CAS Cable was one of the best decisions. I’m enjoying speedy internet without interruptions.” – Amanda W.
“The staff is knowledgeable and always willing to help resolve issues in a timely manner.” – Derek R.
“Highly recommend! I’ve never had issues with connection since switching.” – Rita S.
“Great service at a reasonable price! They are a trustworthy provider.” – Calvin F.
Final Thoughts
In conclusion, exploring the services provided by CAS Cable can truly enhance your internet experience. With their reliable service, competitive pricing, and commitment to local customer assistance, potential and existing customers can be assured of receiving the support they need. Planning a visit, remaining informed about service options, and utilizing the amenities at their locations will yield great benefits as you engage in your internet experiences.
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